NCBA Temporarily Shuts Down 8 Branches

Dennis Gitau | Apr 3, 2020

p>Companies are still feeling the crunch of the COVID-19 pandemic of the economy, with NCBA temporarily closing 8 branches across the country. This is part of an attempt to mitigate losses from reduced business activity caused by the pandemic and to help staff uphold social distancing measures by reducing points of contact and allowing them to work in shifts. NCBA branches in Eldoret, Machakos, Meru, Galleria, Changamwe, Junction Mall, Thika Road Mall and Hilton will remain closed with the others operating for shorter hours.

Seema Dhanani DeSouza the NCBA deputy director for group customer experience reassured customers that only the branches that are co-located or close to other branches have been closed, urging them to use online and mobile banking where possible.

Last month, banks agreed to waive charges to check balances, withdraw and transfer money from bank accounts to mobile wallets in a bid to push for more cashless payments as a means of curbing the spread of the virus.

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