“We have embarked on a strategy to simplify our range of products and services for our customers and to provide them with an even better experience. M-PESA on *334# is our first solution as part of the ongoing strategy and it refines how our customers interact with the service. Customers now have the opportunity to truly confirm the details of a transaction before it can progress making reversals a thing of the past,” said Safaricom Chief Executive, Peter Ndegwa.

Safaricom customers will only be required to dial *334# to access the services. After dialling, the subscriber will be presented with a choice of the different M-Pesa services. As with other USSD menus, customers will key in the number selecting the service such as “5” for Lipa Na M-PESA.

M-PESA on *334# brings together all services that have previously being offered through different USSDs saving customers from having to remember the different numbers.

Within the Lipa Na M-PESA menu, customers can directly select PayBill and Till Numbers for Banks, Government and County Government Services, and Transport services including the SGR and long-distance buses. Once a customer selects any of the options, they will be presented with a list of services they can then pay through Lipa Na M-PESA.

Customers can also use the Lipa Na M-PESA option to pay to personal numbers for select businesses.